Certification Policy

(ISO/IEC 17021-1:2015 Aligned)

Novera International is committed to delivering impartial, competent, transparent, ethical, and internationally credible management system certification services in accordance with the principles and requirements of ISO/IEC 17021-1:2015 and other applicable international standards, regulatory obligations, and accreditation requirements.

We are dedicated to building stakeholder confidence by ensuring that certification activities are conducted with integrity, technical excellence, objectivity, confidentiality, accountability, and continual improvement.

Our certification activities are designed to support organizations in strengthening quality, environmental sustainability, occupational health & safety, information security, food safety, energy performance, aerospace quality, medical device quality, and other management systems through reliable and value-driven certification processes.

1. Impartiality & Independence Policy

    Novera International shall maintain complete impartiality, objectivity, and independence in all certification activities. We are committed to:

    • Ensuring certification decisions remain free from commercial, financial, administrative, or external pressures.
    • Identifying, evaluating, documenting, monitoring, and mitigating risks to impartiality.
    • Maintaining an independent certification decision-making process.
    • Avoiding conflicts of interest in consultancy, auditing, or certification activities.
    • Ensuring auditors, technical experts, and personnel act independently and ethically.
2. Competence & Professional Excellence Policy

    We shall maintain high levels of technical competence for all certification personnel. We are committed to:

    • Deploying competent auditors and technical experts with sector-specific expertise.
    • Maintaining auditor qualification, training, witness assessment, and continual professional development programs.
    • Evaluating auditor performance periodically.
    • Ensuring competency for applicable schemes, industries, technologies, and regulatory environments.
3. Integrity, Ethics & Professional Conduct Policy

    We commit to conducting all certification activities with honesty, fairness, professionalism, and accountability. All personnel shall:

    • Maintain professional conduct.
    • Avoid unethical influence or bias.
    • Follow a defined code of ethics.
    • Protect certification credibility and public confidence.
4. Confidentiality & Information Security Policy

    We shall protect confidential client information and commercially sensitive data. We are committed to:

    • Maintaining confidentiality of audit findings, reports, business records, and technical information.
    • Restricting information access to authorized personnel only.
    • Releasing information only with legal authorization or client consent, where applicable.
    • Implementing secure information handling and document protection systems.
5. Consistent & Credible Certification Policy

    We commit to delivering certification services that are transparent, consistent, reliable, and technically justified. We shall:

    • Apply certification requirements consistently.
    • Base certification decisions on objective evidence.
    • Maintain traceable and documented certification processes.
    • Ensure surveillance, recertification, suspension, withdrawal, and scope changes are controlled and justified.
6. Customer Focus & Stakeholder Confidence Policy

    We commit to providing professional, transparent, and responsive certification services while safeguarding impartiality. We shall:

    • Respond to clients professionally and fairly.
    • Maintain accessible complaint and appeal mechanisms.
    • Enhance stakeholder trust and market confidence.
    • Promote continual improvement within certified organizations.
7. Corporate Social Responsibility & Sustainability Policy

    We are committed to socially responsible and sustainable certification practices. We shall:

    • Promote environmental responsibility and sustainable development.
    • Encourage safe and healthy workplaces.
    • Support ethical governance and responsible industrial growth.
    • Promote social accountability, inclusion, and workforce well-being.
8. Continual Improvement Policy

    We are committed to continual improvement of our management systems and certification services. We shall:

    • Monitor certification effectiveness.
    • Conduct internal audits and management reviews.
    • Analyze risks, opportunities, complaints, feedback, and performance indicators.
    • Improve processes, competence, efficiency, and stakeholder satisfaction.
9. Anti-Bribery & Anti-Corruption Policy

    Novera International maintains zero tolerance for bribery, fraud, corruption, coercion, favoritism, or unethical influence in certification activities.

    • Any misconduct shall be investigated thoroughly.
    • Appropriate corrective and disciplinary actions shall be implemented.
    • Certification integrity shall be protected at all times.
    • All personnel shall comply with anti-bribery and anti-corruption principles.

Quality Commitment Statement

“We are committed to delivering independent, impartial, competent, and internationally credible certification services that create trust, improve organizational performance, promote sustainability, and contribute to responsible global development.”

Policy Approval Statement

Approved By Managing Director / Certification Director
Effective Date 01/05/2026
Revision No. 0
Review Frequency Annual
Document No. POL-17021-01
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